Job Description
Ref: RPAviA01
Title: Aviation Call Centre Agent
Type: Permanent, full-time.
Salary: £20, - £21, per annum
Location: Maidenhead
Hours: 37.5
As an Aviation Call Centre Agent, you will be responsible for handling inquiries related to lost luggage, luggage repairs, and replacements. This is a vital role in ensuring customer satisfaction and maintaining a positive experience for our passengers.
Key Responsibilities:
Receive and respond to incoming calls from customers regarding lost luggage, luggage repairs, and replacements. Provide timely and accurate information to customers, addressing their concerns and inquiries. Assist customers in filing lost luggage reports and guide them through the resolution process. Coordinate with relevant departments to track and locate lost luggage, ensuring swift resolution. Process requests for luggage repairs and replacements, adhering to company polici...