Job Description
About the Role
We are seeking an experienced AVP Fraud Operations to lead and manage a large team responsible for fraud prevention and resolution across multiple operational areas, including Tactical Operations, Watchlist Screening, and Credit Solutions. This role requires a strong leader who can balance compliance, regulatory requirements, and operational efficiency while driving innovation, employee engagement, and superior customer experience.
Key Responsibilities
- Lead and manage a midsize leadership team (~13 front-line managers) with indirect oversight of ~250 associates.
- Ensure delivery on core metrics such as performance, productivity, quality, compliance, and customer experience.
- Act as a customer advocate, managing escalations and driving improvements in customer satisfaction.
- Develop and coach front-line managers, fostering teamwork, engagement, and accountability.
- Translate business strat...