Job Description
Job Description
This hiring initiative spans three locations—two based in the Southern region of Malaysia and one located within Greater Kuala Lumpur.
- Manage walk‑in traffic and overall crowd control at the branch
- Oversee end‑to‑end customer journey and ensure service standards are met
- Handle customer enquiries on banking products and services with proper follow‑up
- Promote and support digital banking adoption, including PIB/TMRW enquiries
- Assist customers with digital banking navigation and issue resolution
- Investigate and escalates customer complaints, fraud, and dispute cases
- Drive branch service initiatives, campaigns, and service culture engagement
- Conduct service‑related briefings and staff updates
- Process and authorize frontline banking transactions (e.g. fund transfers, TT, RENTAS, PDCR)
- Perform callback confirmations, account opening, and Safe Deposit Box acce...