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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Key Responsibilities
- Production Engineering management for Internet and Mobile Banking.
- L2, L3 and high priority incident management.
- Country stakeholder management.
- Continuity management.
- Infrastructure management.
- Knowledge management within the team.
- Risk and audit management.
- Capacity and continuity management affairs.
- Service level and operational level engagement with relevant stakeholders to ensure commitments are met.
- PSS and other technology adherence and mitigation of deviations.
- Provide timely workaround solutions for failing issue patterns that require source‑code fixes.
- Plan and participate in DR and continuity management activities.
- Identify improvement items and strategise for timely implementation.
- Develop proactive monitoring and alerting for all critical support areas, including client and process journeys.
- E...