Job Description
Office Location: Abilene, Texas, United States SCOPE/CONTACTS Responsible for the fulfillment of all Bank policies and regulations as they apply to the Retail Operations Division, specifically Tellers, Safe Deposit and New Accounts. Responsible for the overall training of lobby and/or motor-bank personnel to assure friendly, eager, professional, and capable customer service. Responsible for positively motivating and ensuring that the sales culture of the bank will be enhanced by all retail personnel. Daily contact with customers, potential customers, officers, and employees. ESSENTIAL FUNCTIONS General supervision of all Office Retail Operations, i.e., New Accounts, Certificates of Deposit, Tellers, Collections, Safe Deposit, Bookkeeping inquiries, and Customer Service. Incumbent is expected to hire, track, and coach, counsel, and support retail staff in all phases of sales, customer service and work detail. Incumbent may be assigned to the officer call program. Actively participate in...