Job Description
Singlife is a leading homegrown financial services company.
Key Responsibilities- Effective management of escalated customer complaints in achieving fairness for the customer and operational efficiencies for the company
- Deliver MAS FAIR Dealing Outcome #5 - Financial institutions handle customer complaints in an independent, effective and prompt manner – by the efficacy and quality of complaints and dispute resolutions done
- Turn our customer experience around positively, and in overseeing junior complaint handlers in swift resolution of disputes
- Conduct investigations of escalated complaints by understanding our range of products offered, working with other business units, and navigating our systems to obtain policy information necessary for dispute resolutions
- Review root causes of gaps identified and propose improvements
- Achieve fair dealings and deliver excellent service to complainants in managing their dispu...