💼 Full-Time Position

AVP/VP, Service Delivery Lead - Application Support (JRI-5103)

🏢
SMBC Group
📍 Singapore, Singapore, Singapore
📍
Location
Singapore, Singapore
📅
Posted
June 12, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Responsibilities

  • Serves as the single point of ownership of L3 support issues

  • Log and track support issues and vendor tickets

  • Maintain offshore support roster, including shift assignments

  • Ensure coverage during holidays, weekend (if applicable) and critical business periods

  • Engage with the product vendor for escalations, product defects, patches, etc.

  • Coordinate with onshore dev teams for bug fixes, config issues, or data alterations

  • Lead root cause analysis sessions and ensure closure of preventive action items

  • Provide timely updates during high-severity incidents

  • Coordinate with system PIC for technical impact and recovery timelines

  • Conduct code reviews for hotfixes, code changes, and technical implementations

  • Validate change artifacts (technical impact analysis, release procedure, test evidence)

  • Prepare change requests, risks assessments and ...