Job Description
B2B Customer Support Representative
Reference: CPT -DB-1
A specialist in high quality and ergonomic furniture has an exciting opportunity for a B2B Customer Support Representative to join their team.
Salary: R20 000 - R25 000 Per month | Type: Permanent | Start: ASAP | Location: Full-time office based | Observatory
Duties & Responsibilities
Duties:
- Process orders and quotes
- Manage (and resolve) issues as rapidly and accurately as possible
- Field calls and emails from clients and process these orders
- Handle issues of varying complexity (from delivery inquiries to error resolution)
- Participate in short daily WIP meetings
- Create and close cases in CRM or appropriate ERP solution
- Enter details into CRM
- Generate case or order acknowledgments
- ...