B2B Order & Customer Experience Specialist

A global chocolate manufacturer is seeking a Customer Service Specialist in Hulu Kelang to manage end-to-end order processes for B2B clients. This role will ensure timely delivery, handle customer inquiries, and coordinate with various teams for operational excellence. Candidates should have a minimum of 3 years' experience in customer service or supply chain roles, preferably within the FMCG industry. Proficiency in SAP and strong communication skills are essential, along with knowledge of international trade processes.
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