Job Description
About the Role
We’re seeking a B2B Support Specialist to join one of the world’s leading iGaming providers. In this role, you’ll ensure an exceptional partner experience by providing efficient support, resolving issues promptly, and maintaining strong internal communication across teams.
Provide timely and accurate responses to partner inquiries through internal communication channels
Maintain detailed records of partner interactions and follow up until resolution is achieved to ensure a seamless partner experience
Communicate effectively with internal teams to diagnose, investigate, and resolve reported issues
Adhere strictly to internal B2B support processes and workflows based on case type and internal directives
Prioritize support tickets based on...