Job Description
Job Title: Back Office Executive – BFSI (UK Process)
Company: Teleperformance
Experience: 1 yr
Salary: Up to ₹5.0 LPA (Based on interview performance)
Location: Chennai – Shriram Gateway, B6 Block , Ground floor , Perungalathur, Chennai
Job Description: Teleperformance is hiring Back Office Executives (BFSI Domain) for a UK-based process . The role involves handling customer interactions through multiple channels and supporting banking/financial services operations while ensuring compliance with regulatory standards.
Key Responsibilities: Handle customer queries via Web Chat, 2-Way SMS & Telephony Provide accurate resolution related to accounts, payments, and services Deliver a customer-centric experience through effective communication Identify and assess customer vulnerability and financial conditions Refer customers to Specialist Support Team when required Maintain records and update CRM systems accura...