💼 Full-Time Position

Back Office Operations Specialist - SLA-Driven Service

🏢
EXL
📍 Remote, Remote, Colombia
📍
Location
Remote, Colombia
📅
Posted
June 04, 2026
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Responsibilities

  • The user is responsible to process all back office transactions in US P&C client area namely-Mid term changes, endorsements, Coding, correspondence etc.
  • Primarily responsible for processing transactions as per the SLAs outlined by the client.
  • Ensure that all the transactions are processed as per defined and documented desktop procedures.
  • Ensure that the assigned targets in accordance with SLA are met.
  • Ensure that the quality of the transactions is compliant with predefined parameters.
  • Expected to work within strict deadlines, meet and continuously strive to exceed expectations for all process metrics and customer satisfaction measures.

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