Job Description
The Backup & Recovery Services Manager is responsible for leading, mentoring, and managing the team accountable for the delivery, operational excellence, and continual improvement of backup, recovery, and disaster recovery products and services.
This is a manager‑first role with strong technical backup and recovery capability. It provides service ownership, operational governance, capacity and infrastructure oversight, budget input, vendor engagement, and subject matter expertise across all backup and recovery‑related services and customer queries.
Service Leadership & Operational Management
- Take ownership of backup, recovery, and disaster recovery products and services under the remit of the Recovery Services team
- Ensure backup and disaster recovery services are maintained through monitoring, regular backup checks, service improvement, and platform development practices
- Ensure incidents, service requests, and operational tickets are ...