Job Description
**Responsibilities:**
**● Support & Troubleshooting:**
**○ Respond to incoming phone chats, pings, and tickets promptly and professionally, adhering to established program policies and SOPs.**
**○ Perform initial troubleshooting of access issues, including enabling disabled badges and resolving door reader problems, following documented procedures.**
**○ Add non-restricted clearances to Ccure profiles.**
**○ Logistics and shipment of badges**
**○ Operating Fargo Printers Level 1 triage and troubleshooting**
**● Ticket Management:**
**○ Process various access-related tickets, including:**
**■ Badge activation (new hire and other)**
**■ Badge deactivation**
**■ Building Access System (BAS) extension requests**
**■ Non-Moma activation and extension requests**
**● Policy Support:**
**○ Provide support and guidance on physical access policies, utilizing SOPs and cann...
**● Support & Troubleshooting:**
**○ Respond to incoming phone chats, pings, and tickets promptly and professionally, adhering to established program policies and SOPs.**
**○ Perform initial troubleshooting of access issues, including enabling disabled badges and resolving door reader problems, following documented procedures.**
**○ Add non-restricted clearances to Ccure profiles.**
**○ Logistics and shipment of badges**
**○ Operating Fargo Printers Level 1 triage and troubleshooting**
**● Ticket Management:**
**○ Process various access-related tickets, including:**
**■ Badge activation (new hire and other)**
**■ Badge deactivation**
**■ Building Access System (BAS) extension requests**
**■ Non-Moma activation and extension requests**
**● Policy Support:**
**○ Provide support and guidance on physical access policies, utilizing SOPs and cann...