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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
- Review transactions alerted by the filtering system and apply the decision grid provided by Paris in order to determine within the timescale defined in the SLAs with the Group's entities:
- Identify the obvious false positive alerts that need to be released for final processing
- Escalate the true alerts to Level B1 for investigation.
- Contribute to an efficient treatment of alerts by the team in the defined timescale by:
- quickly informing the team leader of any issue relating to the system or unexpected surges in volumes
- providing feedback on the nature of alerts in the context of unusual circumstances (a- unexpected events : surge in volume, b- expected events : new location/activity joining the platform, new types of messages filtered, …) in order to help team manager with the reporting to head-office team
- Maintain the knowledge of the decision grid and of its potential evolution by performing the training as requested by: