Job Description
Job Title: Banking call center agent
Skills: Banking, financial, customer service, call center
Experience: 3 Years
Job Location: Mexico City, Mexico
Onsite role and Full time
We at Coforge are hiring Banking call center agent with the following skillset:
- Handle inbound voice calls with professionalism & empathy.
- Support customers with Credit Cards (including lost/stolen reports, Checking & Savings Accounts, Debit Cards, Online & Mobile Banking, Bill Pay & Mobile Deposits, Loans & Mortgages & Other voice-related tasks as assigned.
- Inform customers of account status and process maintenance requests (e.g., payments & balance transfers).
- Assist with escalations and ensure timely resolution.
- Accurately document all interactions in client systems.
Requirements:
- 6-9 months of call center experience.
- Fluent in Englis...