Banking Customer Experience Analyst - Digital Adoption

DBS Bank in Singapore is looking for dedicated customer service staff who can deliver high-quality service and address customers' banking needs. Candidates should have a degree or diploma, preferably with experience in a contact centre or banking environment.

The role demands excellent communication skills, a strong understanding of banking procedures, and the ability to resolve customer complaints professionally. The ideal candidate is adaptable and can handle multiple tasks while maintaining the integrity of sensitive customer information.

This is a full-time position, and the successful candidate may need to work on weekends and public holidays as required.