Job Description
Customer Service Representative
Location: Alabang
Work Setup: Onsite | Shifting Schedule
Company: WNS ALM LBR Account
Target Start Date: May 30, 2026
Salary Range: PHP 30,000 PHP 37,000 per month
About the Role
We are looking for results‑driven and customer‑focused professionals to join our team as Customer Service Representatives. In this performance‑based role, success is measured through customer satisfaction, productivity, issue resolution, and adherence to service standards. You will handle customer concerns efficiently while maintaining high‑quality service delivery in a fast‑paced environment.
Key Responsibilities
- Handle inbound and/or outbound customer interactions professionally
- Resolve customer inquiries, concerns, and escalations within established timelines
- Meet or exceed performance KPIs
- Accurately document customer...