Job Description
**Overview:**
Responds to written and email correspondence from customers. Completes outbound phone calls to customers as required to explain resolution to their correspondence. Provides support for customer requests.
**Primary Responsibilities:**
+ Research and respond to customer inquiries, including mail and email.
+ Review documentation and records to gather information necessary to respond to customer inquiries; seek assistance when needed for more complex issues.
+ Process deposit for online opened accounts received by mail in a timely and accurate manner; create and maintain deposit account opening monetary logs for audit and compliance purposes.
+ Interact with other areas of the Bank to obtain needed information to respond to customer requests which may include payoff requests, payment histories, year-end statements, card fulfillment, and other customer needs.
+ Complete activities in a manner compliant with applicable laws and regulatio...
Responds to written and email correspondence from customers. Completes outbound phone calls to customers as required to explain resolution to their correspondence. Provides support for customer requests.
**Primary Responsibilities:**
+ Research and respond to customer inquiries, including mail and email.
+ Review documentation and records to gather information necessary to respond to customer inquiries; seek assistance when needed for more complex issues.
+ Process deposit for online opened accounts received by mail in a timely and accurate manner; create and maintain deposit account opening monetary logs for audit and compliance purposes.
+ Interact with other areas of the Bank to obtain needed information to respond to customer requests which may include payoff requests, payment histories, year-end statements, card fulfillment, and other customer needs.
+ Complete activities in a manner compliant with applicable laws and regulatio...