Job Description
Job Description - Concierge About the Role
Reporting to the Front Office Manager (FOM), the Concierge is responsible for bell service, curating exceptional, personalized destination experiences for guests.
During the pre‑opening phase, the Concierge establishes the concierge service philosophy, builds strategic destination partnerships, recruits and trains the concierge team, and ensures operational readiness prior to opening.
Post‑opening, the Concierge serves as the hotel’s destination authority, VIP liaison, and lobby ambassador — delivering bespoke experiences aligned with brand standards.
The role requires refined presence, strong local influence, discretion, and exceptional networking capability.
Pre‑Opening Responsibilities Destination Partnership Development- Build strategic relationships with:
- Fine dining restaurants
- Luxury retail boutiques
- Private clubs
- Cultural ins...