Job Description
Provide support to the reception and bellboy team in assisting guests, ensuring a smooth arrival and departure experience while gaining practical experience in the area of hospitality and customer service.
Essential Functions
- Support the Guest Services team in maintaining and improving the quality of the guest experience.
- Assist in developing and maintaining a first‑class Guest Services environment by working alongside experienced staff.
- Learn and become familiar with all hotel services, features, and local attractions to provide accurate information to guests.
- Support in resolving guest inquiries or minor complaints under supervision, ensuring guest satisfaction.
- Assist in maintaining the cleanliness and organization of assigned work areas.
- Learn the correct maintenance and use of hotel equipment, using only authorized tools and resources.
- Follow departmental policies and procedures in accordance...