💼 Full-Time Position

本地生活-高级客服专员（监管投诉）-上海

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阿里巴巴集团
📍 Shanghai, Shanghai, China
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Location
Shanghai, China
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Posted
June 24, 2026
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Type
Full-Time
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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

1. 负责处置监管侧高危case及与监管老师建立良好的投诉对接方式
2. 善于通过高危case总结提炼用户痛点，协同业务推动问题从根源解决
3. 不断优化工商客诉case处理流程，提高工商客诉case处置效率和质量
4. 负责工商客诉case相关的重点项目，跟进项目进度