Job Description
Description
Under the supervision of the Member Services Supervisor and the direction of the Member Services Manager, the Member Services Representative will perform new member welcome calls and respond to inquiries from members and providers regarding Plan benefits, Plan policies, Member Portal, claims issues and facilitate appropriate resolutions.The incumbent will have daily and extensive contact with members and service providers to resolve complex issues, interpret policies/procedures, explain benefits, respond to requests for service, survey members and solve problems.
Additional Skills & Qualifications
High school Diploma
Customer service experience
Bilingual Spanish/English (Tier I) Certificate
Mon-Fri 8am-5pm
Job Type & Location
This is a Contract to Hire position based out of Bakersfield, CA.
Pay and Benefits
The pay range for this position is $19.00 - $22.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classi...
Under the supervision of the Member Services Supervisor and the direction of the Member Services Manager, the Member Services Representative will perform new member welcome calls and respond to inquiries from members and providers regarding Plan benefits, Plan policies, Member Portal, claims issues and facilitate appropriate resolutions.The incumbent will have daily and extensive contact with members and service providers to resolve complex issues, interpret policies/procedures, explain benefits, respond to requests for service, survey members and solve problems.
Additional Skills & Qualifications
High school Diploma
Customer service experience
Bilingual Spanish/English (Tier I) Certificate
Mon-Fri 8am-5pm
Job Type & Location
This is a Contract to Hire position based out of Bakersfield, CA.
Pay and Benefits
The pay range for this position is $19.00 - $22.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classi...