Job Description
BlueCross BlueShield of Tennessee (BCBST) is seeking a skilled and compassionate **Behavioral Health Case Manager** to join the FEP Population Health team.
This role supports members withbehavioral healthneeds and conditions , ensuring they receive timely, coordinated, and high‑quality care. Team members play a critical role in guiding individuals through complexbehavioral healthsituations while delivering a compassionate and seamless member experience.
The ideal candidate brings a strong background in **behavioral health** **and telephonic member engagement, with FEP experience considered a valuable asset.** They are energized by meaningful member interactions and excel at empathetic listening, clear communication, and proactive problem solving. A Certified Case Manager (CCM) credential is highly preferred, along with adaptability, initiative, and experience managing complexbehavioral health patient needs. Successful candidates are confident navigating challenging situations, b...
This role supports members withbehavioral healthneeds and conditions , ensuring they receive timely, coordinated, and high‑quality care. Team members play a critical role in guiding individuals through complexbehavioral healthsituations while delivering a compassionate and seamless member experience.
The ideal candidate brings a strong background in **behavioral health** **and telephonic member engagement, with FEP experience considered a valuable asset.** They are energized by meaningful member interactions and excel at empathetic listening, clear communication, and proactive problem solving. A Certified Case Manager (CCM) credential is highly preferred, along with adaptability, initiative, and experience managing complexbehavioral health patient needs. Successful candidates are confident navigating challenging situations, b...