Job Description
Key Responsibilities:
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- Manage and oversee the day-to-day operations and performance of debit order collections, ensuring accurate authentication processes and continuously monitoring performance to identify areas for improvement.
- Develop, implement, and test collection tracking methods and payday strategies, making data-driven adjustments to optimize outcomes.
- Identify operational inefficiencies and implement strategies to reduce transaction costs and improve overall efficiency.
- Ensure full compliance with payment requirements, as well as all relevant rules, directives, and regulatory standards.
- Collaborate effectively with cross-functional teams, including Data, Credit Risk, IT, Operations, and Finance, to enhance collections performance and achieve business objectives.
- Identify, define, recommend, and implement enhancements to systems, tools, and processes to support continuous improvement initiatives.
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