Job Description
Job Title: Bilingual Contact Centre Billing Analyst
Location: Montreal, QC
Pay rate: $23/hour
Role type: 6 month contract role with the potential for extension. Fully on‑site position.
About the Role
One of the largest Insurance companies is looking to hire for an enthusiastic candidate. As a Bilingual Contact Centre Billing Analyst, you will play a key role in delivering a seamless billing experience by supporting customers and broker partners with inquiries, issue resolution, and account clarification. This role is ideal for someone who thrives in a fast‑paced contact centre workplace, enjoys problem‑solving, and can communicate effectively in both English and French.
Key Accountabilities
- Deliver first‑class customer service by handling billing‑related inquiries via phone and email in a professional, timely, and courteous manner
- Investigate and resolve billing discrepancies by collaborating with brokers and unde...