Job Description
Our client is seeking a Call Centre / Installation Support Agent to join their Installation Logistics – Scheduling division. The successful candidate will be responsible for maintaining high customer service standards, resolving customer queries, and performing effectively in a fast-paced, high-pressure environment. We are looking for diligent, hard-working individuals who can contribute positively to a highly motivated team.
Qualification and Experience
- Matric with at least 1 -2 years Contact Centre experience.
- Bilingual (English and Afrikaans)
- Computer literacy.
- Excellent typing and accurate data capturing skills.
- Excellent communication skills including excellent telephone manner.
- Analytical skills.
- Ability to work under pressure.
- Feel confident to have all calls voice recorded.
- Excellent time management - Work with time controls.
- High level...