Job Description
Bilingual Claim Manager – Location: Remote, or if local to an office, hybrid – Kingston, Toronto, or Montreal.
The total target compensation (TTC) range, including salary and target bonus, is $55,968 - $98,580. This TTC range applies only to permanent roles; fixed‑term contract and casual roles are not eligible for an annual bonus and would receive only the base salary component.
Responsibilities
- Investigate, evaluate, and determine eligibility for initial and ongoing payment claims based on medical information, job requirements, non‑medical factors, contract terms, and department/industry protocols within established service standards.
- Manage active claims duration by utilizing best practices.
- Interview claimants and employers through telephone interviews.
- Ensure proactive and timely communication with customers regarding claim status and developments.
- Formulate and implement a detailed case management plan ...