💼 Full-Time Position

Bilingual Collections Agent

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PosiGen
📍 Houston, Texas, United States
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Location
Houston, United States
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Posted
June 02, 2026
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Type
Full-Time
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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Summary

As a Collections Agent, reporting to the Collections Manager, you will play a critical role in delivering exceptional customer service while managing overdue accounts.

Essential Job Functions

  • Proactively contact customers in arrears via inbound and outbound calls to discuss payment options.
  • Adhere to all regulatory and company policies at all times.
  • Maintain a professional, empathetic, and consistent level of service to enhance customer experience.
  • Meet and exceed revenue collection goals and call objectives.
  • Educate customers on available payment solutions and negotiate suitable repayment arrangements.
  • Update customer records efficiently and accurately to reflect all interactions and agreements.
  • Address and resolve customer concerns effectively, ensuring appropriate follow-up and communication.
  • Explain lease agreements clearly to assist customers in understanding their obligations.