Job Description
Dealership:L0238 Driveway Finance Corporation
DFC Collector I
The DFC Collector I responsible for providing quality customer experience while working to collect and negotiate terms of repayment on delinquent accounts 1-60 days past due.
The DFC Collector I reports to the DFC Collections Supervisor.
Responsibilities
+ Make outbound collection attempts by phone, mail, and e-mail to resolve delinquent accounts in an ethically responsible manner by mitigating losses and maximizing receivable income
+ Process, follow up, and resolve inbound collection and customer service telephone inquiries
+ Review accounts for action such as extensions, deferments, and due date changes within authorized limits to promote customer performance of contractual obligations
+ Demonstrate professionalism, discretion, and good judgment in all interactions with co-workers and customers to ensure timely resolution...
DFC Collector I
The DFC Collector I responsible for providing quality customer experience while working to collect and negotiate terms of repayment on delinquent accounts 1-60 days past due.
The DFC Collector I reports to the DFC Collections Supervisor.
Responsibilities
+ Make outbound collection attempts by phone, mail, and e-mail to resolve delinquent accounts in an ethically responsible manner by mitigating losses and maximizing receivable income
+ Process, follow up, and resolve inbound collection and customer service telephone inquiries
+ Review accounts for action such as extensions, deferments, and due date changes within authorized limits to promote customer performance of contractual obligations
+ Demonstrate professionalism, discretion, and good judgment in all interactions with co-workers and customers to ensure timely resolution...