Job Description
First impressions are everything and we trust our Customer Care Agents to make great ones. They help resolve issues the first time a customer calls and provide a world-class experience every time.
If you are someone who values a company that values you and is committed to creating a positive environment from day one, we want you! To succeed on this team, you will love being coached by world-class leaders. This department is open 365 days a year and our agents must have open availability including weekends and holidays.
What You'll Do
+ Manage mostly inbound calls for current and potential customers
+ Answer questions about our products and services, take payments and offer outstanding customer support
+ Verify and update customer account information as necessary
+ Meet daily, monthly and quarterly metrics based off customer service-related measures
+ Identify and escalate customer calls with complex issues
If you are someone who values a company that values you and is committed to creating a positive environment from day one, we want you! To succeed on this team, you will love being coached by world-class leaders. This department is open 365 days a year and our agents must have open availability including weekends and holidays.
What You'll Do
+ Manage mostly inbound calls for current and potential customers
+ Answer questions about our products and services, take payments and offer outstanding customer support
+ Verify and update customer account information as necessary
+ Meet daily, monthly and quarterly metrics based off customer service-related measures
+ Identify and escalate customer calls with complex issues