Job Description
Job Summary
GDI Ainsworth is seeking bilingual English/French‑speaking Customer Experience Representatives (CERs) who will provide high‑quality customer service to clients across North America using phone calls and emails.
Key Responsibilities
- Receive calls or emails from clients for various service or operational requests.
- Respond efficiently and accurately, explaining solutions and ensuring clients feel supported and valued.
- Engage in active listening, confirming or clarifying information.
- Meet or exceed call‑centre metrics while maintaining excellent customer service.
- Create and complete work order and purchase order requests from all incoming communications.
- Provide support on PCard administrative reports.
- Manage Work Order requests, maintain the client portal, and adhere to SLA requirements.
- Contact appropriate individuals for urgent or emergency requests to ensure timely ...