Bilingual Customer Service Agent

Job Description: Monday to Saturday. 44 hours per week. PJ. We are looking for a remote Bilingual Customer Service Agent to handle inbound and outbound phone calls and email communications in both languages. This role focuses on assisting customers with questions related to delivery, installation, scheduling, and general order support, as well as proactively reaching out to customers when needed. Responsibilities: - Answer inbound phone calls and respond to customer emails in both languages - Make outbound phone calls and send emails to customers for follow-ups, confirmations, and updates Route logistics - Provide accurate information about delivery and installation timelines - Schedule, confirm, and update appointments as needed - Resolve customer questions and issues in a professional and timely manner - Document interactions and update customer records accurately - Coordinate with internal teams to ensure smooth service delivery Requirements: - Previous experience in customer servic...