Job Description
Bybit in Kuala Lumpur is seeking a Customer Service Quality Analyst fluent in English and Mandarin. This role focuses on evaluating and improving agent performance in a customer service environment.
Responsibilities include monitoring agent compliance, conducting root cause analyses, and collaborating across departments to enhance service quality standards. Candidates should have 2-3 years of experience in customer service, ideally supplemented by a relevant Bachelor's degree.
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