Job Description
Description
Position Overview
We are seeking a Bilingual Customer Service Representative (Spanish/English) to join a fast-paced contact center environment. This role is ideal for someone who enjoys helping customers, communicating clearly across language barriers, and providing a positive service experience. Insurance industry knowledge is a plus, but not required.
Key Responsibilities
+ Handle inbound and/or outbound customer calls, emails, or chats in both Spanish and English
+ Assist customers with general inquiries, account information, policy questions, and service requests
+ Accurately document customer interactions and update information in internal systems
+ Resolve issues professionally and escalate complex concerns as needed
+ Maintain a high level of customer satisfaction while meeting quality and performance metrics
+ Follow company policies, procedures, and compliance guidelines
Req...
Position Overview
We are seeking a Bilingual Customer Service Representative (Spanish/English) to join a fast-paced contact center environment. This role is ideal for someone who enjoys helping customers, communicating clearly across language barriers, and providing a positive service experience. Insurance industry knowledge is a plus, but not required.
Key Responsibilities
+ Handle inbound and/or outbound customer calls, emails, or chats in both Spanish and English
+ Assist customers with general inquiries, account information, policy questions, and service requests
+ Accurately document customer interactions and update information in internal systems
+ Resolve issues professionally and escalate complex concerns as needed
+ Maintain a high level of customer satisfaction while meeting quality and performance metrics
+ Follow company policies, procedures, and compliance guidelines
Req...