Job Description
Job Description
We are looking for a Customer Service Representative with strong English skills to deliver a positive and efficient customer experience. In this role, you will handle customer interactions, resolve inquiries, and provide timely support while maintaining professionalism and accuracy.
Main Responsibilities
- Provide friendly and efficient customer support via phone, chat, or email
- Handle inbound and outbound communications while meeting performance goals
- Take ownership of customer issues until resolution or escalation
- Document interactions accurately and update customer information
- Identify and elevate complex or sensitive cases when needed
- Maintain confidentiality and handle sensitive information responsibly
Qualifications
- Required: B2+ English communication skills (minimum)
- High school diploma or equivalent
- Ability to multit...