Job Description
Join Novisto as a Bilingual Customer Success Associate, where you'll manage enterprise relationships, support their journey, and drive platform adoption in both English and French.
In this client-facing role, you will have the opportunity to work with enterprise-level customers, providing guidance throughout their journey from onboarding to renewal and expansion. Key responsibilities include defining success criteria, building strategic relationships, and leading renewal efforts for maximum customer satisfaction.
Key Responsibilities:
• Develop objectives, metrics, and milestones with customers
• Champion internal collaboration across cross-functional teams
• Build trust and navigate complex organizational structures
• Educate customers through training and enablement sessions
• Lead renewal and expansion initiatives to deliver value
Requirements:
• 1-2 years in Customer Success or Account Management
• Bilingual in English and French is essential
• Prov...
In this client-facing role, you will have the opportunity to work with enterprise-level customers, providing guidance throughout their journey from onboarding to renewal and expansion. Key responsibilities include defining success criteria, building strategic relationships, and leading renewal efforts for maximum customer satisfaction.
Key Responsibilities:
• Develop objectives, metrics, and milestones with customers
• Champion internal collaboration across cross-functional teams
• Build trust and navigate complex organizational structures
• Educate customers through training and enablement sessions
• Lead renewal and expansion initiatives to deliver value
Requirements:
• 1-2 years in Customer Success or Account Management
• Bilingual in English and French is essential
• Prov...