Job Description
Overview
We are looking for bilingual (English/Spanish) Customer Support Agents to join our team. In this role, you will assist patients through multiple communication channels, providing a high level of service and ensuring a smooth and positive experience.
Key Responsibilities
- Handle inbound and outbound communications via calls, emails, texts, and web chat
- Schedule patient appointments accurately and efficiently
- Provide clear pre- and post-appointment instructions
- Support clinic operations by addressing patient inquiries and concerns
- Maintain professionalism and empathy in all interactions
- Manage multiple tasks and systems simultaneously
Requirements
- Fluent in English and Spanish (written and spoken)
- Strong customer service and communication skills
- Ability to multitask in a fast-paced environment
- Tech-savvy an...