Job Description
Deliver unparalleled service as a Bilingual (French/English) Customer Service Representative at Ford Credit Canada. Support customers in their finance journeys and enhance satisfaction at each touchpoint.
This critical role involves working collaboratively with a broad network of Ford/Lincoln dealers. You will act as a solutions expert, assisting customers in navigating their inquiries and ensuring an exceptional ownership experience. Your contributions play a vital role in Ford Credit Canada’s standing as a customer-oriented leader in the finance industry.
Key Responsibilities:
• Assist customers in their finance and leasing journeys
• Navigate complex inquiries with expert precision
• Engage with customers to enhance loyalty and satisfaction
• Collaborate with a dynamic, customer-focused team
• Aim to exceed company-wide satisfaction objectives
Requirements:
• Bilingual proficiency in French and English
• Experience in a customer service role preferred
This critical role involves working collaboratively with a broad network of Ford/Lincoln dealers. You will act as a solutions expert, assisting customers in navigating their inquiries and ensuring an exceptional ownership experience. Your contributions play a vital role in Ford Credit Canada’s standing as a customer-oriented leader in the finance industry.
Key Responsibilities:
• Assist customers in their finance and leasing journeys
• Navigate complex inquiries with expert precision
• Engage with customers to enhance loyalty and satisfaction
• Collaborate with a dynamic, customer-focused team
• Aim to exceed company-wide satisfaction objectives
Requirements:
• Bilingual proficiency in French and English
• Experience in a customer service role preferred