Job Description
We are looking for a communicative and empathetic Bilingual Customer Service Representative to join our global support team. In this role, you will be the primary point of contact for our Chinese-speaking customers, ensuring they receive world-class service in their preferred language.
Core Responsibilities
Multilingual Support: Handle inbound inquiries via phone, email, and live chat in English and either Mandarin.
Problem Solving: Diagnose and resolve customer issues regarding account management, billing, or product troubleshooting with patience and precision.
Cultural Liaison: Act as a cultural bridge, ensuring that communication is not only linguistically accurate but also culturally appropriate.
Documentation: Maintain detailed and ...