Job Description
Lead customer experience transformation as a Bilingual CX Operations Leader. Emphasizing a hybrid work model, this role merges operational excellence with leading a dynamic team.
As the Customer Experience Lead, you will oversee all aspects of customer interactions, manage service metrics, and utilize AI technologies. With extensive experience in customer service and a solid command of CRM platforms, your role is pivotal to refining the customer journey. You will work collaboratively with cross-functional teams, combining data insights with operational strategy.
Key Responsibilities:
• Oversee customer service across multiple communication channels
• Lead team performance through effective management
• Ensure accuracy in CRM case management and workflows
• Leverage AI for improved customer service capabilities
• Conduct analysis to guide service enhancement initiatives
Requirements:
• 5+ years in customer service in B2B settings
• Excellent bilingual commu...
As the Customer Experience Lead, you will oversee all aspects of customer interactions, manage service metrics, and utilize AI technologies. With extensive experience in customer service and a solid command of CRM platforms, your role is pivotal to refining the customer journey. You will work collaboratively with cross-functional teams, combining data insights with operational strategy.
Key Responsibilities:
• Oversee customer service across multiple communication channels
• Lead team performance through effective management
• Ensure accuracy in CRM case management and workflows
• Leverage AI for improved customer service capabilities
• Conduct analysis to guide service enhancement initiatives
Requirements:
• 5+ years in customer service in B2B settings
• Excellent bilingual commu...