Job Description
A well-established financial services client is seeking a Bilingual Collections Specialist to support high-volume account management activities within a fast-paced customer-focused environment. This role requires strong communication, negotiation, and problem-solving skills while balancing customer service with risk mitigation and collections objectives.
Responsibilities
- Manage high-volume inbound and outbound collections activity
- Negotiate payment arrangements and resolve delinquent accounts
- Maintain accurate account documentation and follow-up records
- Ensure compliance with internal policies and regulatory gu...