Job Description
Onsite | Full-Time | Consistent Schedule
Make a Difference—Every Day
If you enjoy helping people, solving problems, and being part of a supportive team, this role is for you. As a Member Services Representative, you’ll help members understand their healthcare benefits, access care, and feel confident knowing someone is there to support them.
What You’ll Do
+ Answer inbound calls and emails from members, caregivers, and providers
+ Help with questions about benefits, eligibility, claims, and enrollment
+ Resolve most questions on the first contact; work with internal teams when needed
+ Make outbound calls to welcome new members and complete enrollment verification
+ Assist members with scheduling appointments and accessing care
+ Document interactions clearly and accurately
Qualifications:
+ Fluent in English and Spanish (required)
+ High school diploma, GED, or...
Make a Difference—Every Day
If you enjoy helping people, solving problems, and being part of a supportive team, this role is for you. As a Member Services Representative, you’ll help members understand their healthcare benefits, access care, and feel confident knowing someone is there to support them.
What You’ll Do
+ Answer inbound calls and emails from members, caregivers, and providers
+ Help with questions about benefits, eligibility, claims, and enrollment
+ Resolve most questions on the first contact; work with internal teams when needed
+ Make outbound calls to welcome new members and complete enrollment verification
+ Assist members with scheduling appointments and accessing care
+ Document interactions clearly and accurately
Qualifications:
+ Fluent in English and Spanish (required)
+ High school diploma, GED, or...