Job Description
Responsibilities:
Maintain a positive company image by building strong relationships with internal and external customers while handling inquiries, complaints, and other related matters.
Recognize and respond to client’s needs by gathering and analyzing relevant data to support calculated decision making, while improving supply chain efficiency and documenting trends.
Prepare recommendations and optimize data results where possible to improve delivery expectations.
Create and distribute open order reports to all impacted stakeholders. Reports will include: SIFOT, status of all open orders, expected ship dates, expedites where available, and additional pertinent information.
Coordinate with internal suppliers and colleagues to address order inquiries, expedite requests, and resolve issues, including submitting internal support tickets as required.
Order management of assigned customer accounts including o...