💼 Full-Time Position

Bilingual Quality Analyst

🏢
LLAMAPIXEL GAMING S.A.C.
📍 San Isidro, Provincia de Lima, Peru
📍
Location
San Isidro, Peru
📅
Posted
June 30, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

🚀 LlamaPixel is a company that provides top‑tier 24/7 support to Spanish‑speaking users across Latin America 🌎, within a dynamic, collaborative, and technology‑driven environment 💻✨.


🎯 We are looking for a Bilingual Quality Analyst for our on‑site location in Lima, Peru.


📌Key Responsibilities:




  1. Monitor and evaluate interactions (ChatBoT, Human chat/email) using approved scorecards; ensure objective scoring, reproducibility, and actionable comments.




  2. Monitor and evaluate interactions (ChatBoT, Human chat/email) by our Zendesk QA module integrated with the ticket system.




  3. Provide constructive feedback to agents and Supervisors through side-by-sides, 1:1s, and written coaching notes; track follow-up actions and outcomes.




  4. Conduct calibration sessions with QA Global/Operations/Training to align scoring standards; document deltas and decisions.