Bilingual Representative (English - Spanish Speakers)

WHAT YOU'LL OWN

• Handle inbound and outbound calls, emails, and chats in both English and Spanish for pre‑settlement funding inquiries
• Gather accurate case information – accident details, attorney contacts, case status, and funding eligibility
• Walk clients through the pre‑settlement funding process clearly and compassionately in their preferred language
• Coordinate with attorneys and law firms to collect required documentation and case updates
• Assess case eligibility and route to the appropriate funding team for review and approval
• Maintain accurate, detailed records of every client interaction and case progression
• Bridge communication gaps between Spanish‑speaking clients and internal English‑speaking teams
• Uphold data privacy, compliance standards, and professionalism at every touchpoint

WHO YOU ARE

• 3+ years of experience in a customer service, call center, or ...