Job Description
Bilingual Senior Specialist, ServiceNow ITSM (Incident Management)
Job Requisition ID: 11977
Position Status: Permanent Full Time
Position Type: Hybrid
Travel Requirement: Limited
Language Skill Levels (Read/Write/Speak): CBC
Security Requirement: Secret
Salary: Our salaries generally range from $104,180.28 to $130,225.36 and are based on qualifications and experience.
Join the Infrastructure and Operations team in the Bilingual Senior Specialist, ServiceNow ITSM (Incident Management) position. In this role, you provide senior‑level, hands‑on expertise to ensure the effective execution and continuous improvement of Incident Management and related IT Service Management (ITSM) processes. With a strong focus on ServiceNow tooling, workflow execution, and data quality, you play a critical role in ensuring Major Incidents are managed consistently, processes operate...