Job Description
**Description**
At Percepta, we deliver award-winning services for every stage of the automotive and mobility customer journey. As a **Bilingual Spanish Customer Support Representative (supporting Volvo Car USA)** working **on-site** in **Mahwah, NJ** , you’ll become part of a community that values your success, supports your career growth, and celebrates your contributions.
**What You’ll Be Doing**
The **Bilingual Spanish Customer Support Representative** provides world-class, exceptional customer service by coordinating towing and roadside assistance, resolving customer issues, and answering vehicle-related questions. Representing Volvo Cars USA, the representative ensures customer satisfaction through a professional, caring approach.
**During a Typical Day, You’ll**
+ Coordinate towing and roadside assistance for Volvo car owners.
+ Deliver high-quality customer support via inbound and outbound voice calls, emails, SMS, and chats
+ Navigate systems effici...
At Percepta, we deliver award-winning services for every stage of the automotive and mobility customer journey. As a **Bilingual Spanish Customer Support Representative (supporting Volvo Car USA)** working **on-site** in **Mahwah, NJ** , you’ll become part of a community that values your success, supports your career growth, and celebrates your contributions.
**What You’ll Be Doing**
The **Bilingual Spanish Customer Support Representative** provides world-class, exceptional customer service by coordinating towing and roadside assistance, resolving customer issues, and answering vehicle-related questions. Representing Volvo Cars USA, the representative ensures customer satisfaction through a professional, caring approach.
**During a Typical Day, You’ll**
+ Coordinate towing and roadside assistance for Volvo car owners.
+ Deliver high-quality customer support via inbound and outbound voice calls, emails, SMS, and chats
+ Navigate systems effici...