Job Description
Your Role — Support with Strategic Impact
Technical Support Specialist:
You are not just the first point of contact for our hotel customers — you play a key role in Customer Success Management. You ensure that our clients don't just understand the platform, but use it successfully in the long run — and stay with Seekda.
Role Responsibilities:
• Support customers via email and phone — solution-oriented, friendly, and competent.
• Analyse usage patterns and proactively suggest how hotels can use Seekda more effectively.
• Conduct structured onboardings, training sessions, and webinars for lasting adoption.
• Identify opportunities before they become problems — actively contribute to customer retention.
• Channel customer feedback in a structured way to the product team.
• Collaborate closely with 2nd-level support and the development team on technical solutions.
• Act as a contact point for technology par...