Job Description
Job Overview:
Are you passionate about travel? Join a world-renowned customer experience management leader as a Bilingual Travel Customer Advisor in Greece! In this role, you will support international travelers utilizing a major global booking platform by handling inbound inquiries via phone and email. This position offers the flexibility to work from a modern office in Athens or fully remote from anywhere within Greece.
Key Responsibilities:
- Respond to and record consumer inquiries and travel questions raised through inbound phone lines.
- Maintain accurate data logs of consumer inquiries, questions, and feedback on the customer services database.
- Ensure client complaints are handled and logged in line with the company's escalation policy.
- Ensure all support calls and emails are resolved within the agreed Service Level Agreements (SLAs).
- Troubleshoot travel and booking issues usi...